FAQ - Frequently asked questions
Got a question? We have the answer
Everything you need to know about our products, shipping and payments. And if you can't find what you're looking for, we're just a message away.
01Products
Is your bakery really gluten-free?+
Yes. We are a gluten-free bakery with a fully dedicated kitchen, with no cross-contamination. We make many kinds of pizza, bread, fried treats and pastries.
Do you have lactose-free products?+
Yes, many products in our catalogue are also lactose-free. Each product page says "lactose-free" where it applies; for others there is a dedicated variant, for example the Margherita pizza gluten-free, or gluten-free and lactose-free.
Can the products be frozen?+
Absolutely. Our products are handmade and baked fresh for your order: if you'd like to place a bigger order, you can freeze them with no storage worries.
How long do the products keep?+
Our flour mix and PuntoZero plant-based spreads keep much longer. All our tips are in the Practical storage guide.
Stock up on your favourites
They freeze well and stay as good as freshly baked. Free shipping in Italy over €50, fixed rates across Europe.
02Orders and shipping
How much does shipping cost?+
Europe
One fixed price per country for parcels from 1 to 10 kg, shown at checkout. For Corsica and the Croatian islands the courier surcharge is requested separately before shipping.
Italy
For the smaller Italian islands (Capri, Ischia, Ponza, Elba, Giglio, Aeolian Islands…) the courier adds a €25 surcharge, which we request separately before shipping.
How long will my order take to arrive?+
We ship within 48 hours of baking. Parcels leave on Tuesday or Wednesday, so they arrive during the week and don't sit in a depot over the weekend. Delivery within Europe usually takes up to 4 working days (estimated, not guaranteed).
Do you ship abroad?+
Yes! You can now order directly on the website from 23 European Union countries, with no customs, and pay online. Delivery usually takes up to 4 working days (estimated, not guaranteed).
For countries not listed or orders over 10 kg, write to us on WhatsApp at +39 345 163 9010.
Where are you?+
Our shop and bakery are at Piazza della Libertà 28, Monterotondo (Rome), Italy. Phone: +39 06 9209 6631.
03Payments and returns
Which payment methods do you accept?+
Orders from Europe are paid online at checkout, just like orders from Italy. Custom orders arranged by chat can be paid by bank transfer or PayPal.
Do you offer returns or refunds?+
Of course: we offer returns and refunds for problems with shipping or the condition of the product, with proof (photos and/or video) of what happened. Write to us on WhatsApp at +39 345 163 9010 or use the form below.
To guarantee safety and quality for everyone, we cannot accept returns or refunds for reasons of personal taste or for products whose original packaging has been opened or damaged by the customer.
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